FAQ

Getting Started

No fee is required to use our website. It’s completely free of cost. But you should be a registered member.

What are the top benefits of becoming an agent with Raynab2b.com?

  • Exceptionally user-friendly
  • Accessibility and client support on 24/7 basis
  • Instant confirmation of booking at wholesale rates
  • Direct contract with thousands of reputable hotels all over the world
  • Huge spectrum of tours services available online
  • Up-to-date information with detailed product description, clear images and location details
  • Detailed booking report available online
  • Reliable and prompt visa services
  • Easy integration of Raynab2b’s content into the clients’ website or reservation system via XML interface

Enriched with top-end functionalities - Raynab2b provides a comprehensive suite of travel solutions at a very competitive rate and without any hidden fee / string attached. We also assure our members of excellent technical support and immediate response to their queries with the best of our knowledge.

Registration

In order to register, visit our home page and click on ‘Register Now’ on the top end right side of the page. Complete the registration form and submit the details. Our verification team will call you to vertify the details provided. After the authentication process, we’ll get back to you with your login credentials which give you access to our online reservation system.

What should I do to retrieve my forgotten password?

To retrieve your password, click on ‘Forgot password?’ beneath the login field seen on our home page. Simply enter email id which you used to create your Raynab2b account, and we’ll have your password delivered to the given email address.

Agent types

Agents who register with Raynab2b have the privilidge to block the booking till cancellation deadline. While agents can make payment with credit card or debit card only, preferred agents who have credit line can voucher the booking through credit limit and can hold the booking till cancellation deadline.

Credit Agent Credit Line Agent
No credit limit is assigned Will be assigned a credit limit
No floating deposit is required A floating deposit is required
Can block the booking till cancellation deadline Not able to issue voucher until payment is made Can voucher the booking instantly through Credit Limits
Payment can be made with a credit card & Debit Card or Net banking Can block the booking till cancellation deadline
Need to make payment before cancellation deadline or booking will be auto released Credit amounts will be adjusted based against Credit limits & Raynab2b’s payment / invoice rules
Can make bookings within Cancellation period

Choose from one of our quick and convenient payment options, and our team will ensure that the whole procedure is undertaken in the safest manner possible

  • Credit Card
  • Bank guarantee
  • Internet Banking
  • Cash deposit
  • Bank transfer

We also offer following payment choices for our clients.

  • Floating Cash Deposit: This requires clients to maintain a certain amount of money as floating deposit, as agreed by both parties. As soon as the client makes a reservation, this is deducted from the deposit amount. But reservations will not be allowed or even cancelled, if the deposit fund is low or insufficient.
  • Credit Line: Clients can secure a confirmed booking of tours and services with an established credit line. In order to be assigned with a credit line, it’s vital for the clients to abide by the provisions and standards set by Raynab2b, besides maintaining a floating deposit or a bank guarantee from a reputable financial institution.

Raynab2b provides a comprehensive suite of travel solutions at a very competitive rate and without any hidden fee / string attached. We also assure our members of excellent technical support and immediate response to their queries with the best of our knowledge.

To become Credit Limit Partner download the Credit Application Form

BANK DETAILS : UAE

BANK NAME RAK BANK
ACCOUNTS NAME RAYNA TOURISM LLC
AC NO. 0037-331017-061
IBAN AE600400000037331017061
SWIFT CODE NRAK AEAK
ACCOUNT TYPE CURRENT ACCOUNT
BRANCH NAME AL QUSAIS
CITY NAME DUBAI UAE
BANK NAME NATIONAL BANK OF ABU DHABI
ACCOUNT NAME RAYNA TOURISM LLC.
ACCOUNT NO 6202306483
IBAN NUMBER AE20350000006202306483
SWIFT CODE NBADAEAA
ACCOUNT TYPE CURRENT ACCOUNT
BRANCH NAME HOR AL ANZ
CITY NAME DUBAI UAE
BANK NAME                    EMIRATES NBD
ACCOUNT NAME RAYNA TOURISM LLC.
ACCOUNT NO 101 47347267 01
IBAN NUMBER AE57 0260 0010 1473 4726 701
SWIFT CODE EBILAEAD
ACCOUNT TYPE CURRENT ACCOUNT
BRANCH NAME MAMZER BRANCH
CITY NAME DUBAI UAE
MAILING ADDRESS DUBAIEMIRATES NBD, P.O. BOX 777
BANK NAME EMIRATES ISLAMIC BANK
ACCOUNT NAME RAYNA TOURISM LLC
ACCOUNT NUMBER 0015227997001
ACCOUNTIBAN AE170340000015227997001
ACCOUNT TYPE CURRENT ACCOUNT
BRANCH Al Riqqa Branch (DUBAI)
CITY NAME DUBAI UAE

BANK DETAILS : INDIA

BANK NAME ICICI Bank Ltd.
ACCOUNT NAME RAYNA TOURISM LLC
ACCOUNT NUMBER 098505500241
IFSC Code ICIC0000985
ACCOUNT TYPE CURRENT ACCOUNT
BRANCH BANER, PUNE
CITY NAME , ADDRESS PUNE , ICICI BANK LTD. Ground Floor, Shop No. 2, Atria, Sai Prestige, Baner Road, Pune – 4110045.

Tour / Hotel / Holiday Packages Reservation

  • Worldwide hotel reservation
  • City sightseeing tours
  • Desert safaris
  • Luxury culinary tours
  • Yacht and dhow cruises
  • Entrance passes to main touristic attractions
  • Transfers
  • Personalized tours
  • Visa assistance

How can I book Raynab2b’s services?

With a few easy steps, you can search, book and confirm your bookings with Raynab2b. To access our tour services and packages, all you need to do is to log into our website using your unique ID and password

This depends on your preferred tours or services’ terms and conditions. Please check with our team in case you have any doubt or need help in this regard.

While majority of hotels don’t need a deposit or payment in advance, we advise you to carefully read and understand the terms and policies at the time of Booking

Yes you can, but this is subject to availability and charges also apply.

When a booking is made, you’ll directly land on the Booking Admin Panel displaying all your reservation details, such as your unique booking reference Number which can be used to check the status of your online booking. You also have the option to download & email the voucher.

Once the booking is confirmed and payment settled, you must print the voucher. As a proof that the services have been pre-booked and payment made in advance, this voucher should be showed to the service provider at the time of tours or presented at check-in (in the case of hotel accommodation). Without a voucher, your clients will be charged again or sometimes even denied the services.

This is an unlikely situation, you can always find the confirmation and vouchered details in Booking Admin panel anytime but still if you face any problem accessing your confirmation details, our technical team is at your service to troubleshoot and resolve your issues at the earliest. Drop us an email to online@raynab2b.com or give us a call on Helpline +971 4 2087555

Yes you can cancel the booking subject to Cancellation Terms & Conditions. In case of amendment you need to directly get in touch with our team via telephone or email.

Pricing / Payment

The user can select the currency of his Choice at the time registration the agent. The services will be displayed depending upon the currency selected. The portal supports multiple currency options

In order to maintain accuracy of data and avoid unauthorized access of our client’s personal information, we make sure that all transactions are carried out through our secured server. Moreover, we utilize technical safeguard system such as encryption, socket layers, and firewalls to secure your sensitive information like credit card details

Cancellation / Refund

The system supports online booking only, Booking via telephone & email are offline and can be addressed at b2b@raynab2b.com

What should I do if I need to make a cancellation or amendment of booking?

You can cancel the booking from Agent Dashboard if the booking is in Cancellation deadline. Non Refundable booking are not subject to Cancellation. Amendment is subject to cancellation policy, you need to cancel the existing booking and make new booking

Please refer to our terms and conditions to get an idea about our general cancellation and refund policies. If there is any rule that overrules these conditions, we’ll be clearly mentioning it in the cancellation policy while booking a tour.

Refund depends upon the cancellation policy and the service booked. Any service which is cancelled and meet the criteria of refund, an equivalent amount will be credited into the Agents Vallet immediately. This is dynamic process.

CUSTOMER SUPPORT / TECHNICAL HELP

Is it allowable for my clients to speak to your team directly it they need any assistance during tour duration?

Of course, our team is ever willing to support your clients with all their concerns.

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